At KLEOS, we want you to be completely satisfied with your purchase. If your order isn't right for you, our returns policy explains how you can request a return.
1. Return Period
Customers may request a return within 14 days of receiving their order.
Items must be returned within the applicable return period and must meet the conditions outlined below.
2. Condition of Returned Items
To be eligible for a return, products must be:
- Unused and unworn.
- In their original condition.
- Returned with original packaging where applicable.
- Free from stains, damage, odours or signs of wear.
- Returned with any original tags or accessories.
3. Items That Cannot Be Returned
Products that have been worn, damaged, altered or returned without the original packaging may not be eligible for a refund.
We also reserve the right to refuse returns that do not meet our return requirements.
4. How to Request a Return
To request a return, contact us using the contact details provided on our website.
Please include your order number, the product you wish to return and the reason for the return.
5. Refunds
Once we receive and inspect your returned product, we will notify you whether your return has been approved.
Approved refunds will be issued using the original payment method where possible.
The time required for a refund to appear in your account may depend on your bank or payment provider.
6. Exchanges
Exchanges may be subject to product availability. If the requested product is unavailable, you may instead be offered a refund in accordance with this policy.
7. Damaged or Incorrect Orders
If you receive an incorrect, damaged or defective product, please contact us as soon as possible.
We may request photographs or other information to help us investigate the issue.
8. Return Shipping
Unless the item is incorrect, defective or damaged upon arrival, return shipping costs may be the responsibility of the customer.
Specific return shipping instructions will be provided when your return request is approved.
9. Contact Us
For questions about returns or refunds, please contact KLEOS through the contact information provided on our website.